Free Executive Education Program for IUM Alumni

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The registration deadline has expired.

IUM is proud to present the first Online Executive Education Program for IUM alumni free of charge. Prof. Dr. Phil Klaus and Dr. Annalisa Tarquini-Poli, with the kind assistance of Mr. Christopher Brooks, CEO of Clientship UK, designed a four-week Customer Journey Mapping Masterclass exclusively available to IUM alumni.

The course will be available for the first 75 registered alumni, and will be hosted via GoTo Meeting on the following dates:


Wednesday, April 29th, 11:00 CET Session 1 – The purpose of Customer Journey Mapping, 30-minute webinar w/Prof. Dr. Phil Klaus and Christopher Brooks 

Wednesday, May 6th, 11:00 CET Session 2 – Customer Journey Mapping Design Principles, 30-minute live video w/Christopher Brooks

Wednesday, May 13th, 11:00 CET Session 3 – Building a Customer Journey Map, 30-minute live video w/Christopher Brooks 

Wednesday, May 20th, 11:00 CET Session 4 Designing your Customer Journey Map – 30-minute webinar w/Christopher Brooks 


To secure one of the 75 places please register on this page. 



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