Summary
I am a BBA Business Administration student at the International University of Monaco, strongly interested in global business and multicultural environments.
I grew up in hospitality environments and currently work in the hotel and restaurant sector, gaining hands-on experience in customer service, teamwork, and fast-paced operations. This background has shaped my work ethic, adaptability, and communication skills.
My experience also includes extensive international travel and competitive sports, which strengthened discipline and resilience.
I speak Italian (native), English (C1 - Cambridge Advanced Certificate), and German (basic-conversational). Motivated and open-minded, I'm eager to grow academically and professionally in dynamic, international settings.
Professional experience
Front & back office manager
hotel ramandolo , Udine - Temporary contract
From January 2024 to Today
• Managed front office operations, including check-in/out procedures, guest welcome, and on-site assistance.
• Handled back office tasks, such as email and phone correspondence, coordination with housekeeping and maintenance, and administrative support.
• Managed room bookings and reservations across different channels.
• Set and updated room rates, monitored occupancy, and adjusted pricing on OTA and PMS systems.
• Resolved guest requests and issues, ensuring a high standard of service and customer satisfaction.
Additional training
Maturità scientifica
Liceo Don Milani - Maths, science & physics
0000 à 2025
Degree
Languages
Italien - Native or bilingual proficiency
Anglais - Professional working proficiency
Allemand - Elementary proficiency
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