Summary
Luxury Client Experience & After-Sales Professional with over 10 years of international experience in luxury fashion, jewelry, and retail operations.
Throughout my career, I have specialized in client relations, after-sales excellence, customer journey management, and team training, supporting luxury brands in delivering exceptional service standards and fostering long-term client loyalty.
Currently serving as Client Relations & Brand Operations Manager at Lieves Jewels, I oversee client experience, bespoke consultations, production coordination, supplier relationships, quality control, and operational excellence. My role bridges craftsmanship, client expectations, and business operations to ensure a seamless luxury experience.
Previously, I held positions across customer service, after-sales, brand management assistant, and wholesale for internationally recognized luxury brands, including Burberry, Jil Sander, and Bluebell Louis Vuitton.
As a multilingual in Italian, English, French, and Portuguese, I thrive in multicultural environments, and I am passionate about building meaningful client relationships while upholding the highest standards of craftsmanship, authenticity, and service excellence.
Professional experiences
Creative director
Lieves Jewels
Since 2. june 2024
Customer service sales specialist
BURBERRY
From October 2022 to February 2024
-Deliver world-class luxury customer service experience -Manage end-to-end customer enquiries by phone, chat, email and face to face situations in-store -Empathy and intuition to anticipate and understand customers' needs. -Cultivate relationships to enhance brand loyalty and satisfaction. Plus communication that contributes to increase sales revenues. -Identify and address opportunities relating to aftercare and customer satisfaction. -Customer loyalty and creation of sales opportunities. -Collect in the store and stockroom operations. -Team player attitude, building and maintaining relationships with store and Burberry Global colleagues.
Wholesaler representative & vip customer service
UNIMATIC
From February 2021 to August 2021
Back office
209 MARE , Monaco
From June 2020 to October 2020
Brand manager assistant for louis vuitton south korea
BLUEBELL GROUP , Gangnam-gu
From July 2019 to January 2020
Wholesales assistant for mulbery, antonio berardi, rochas and jil sander
ONWARD LUXURY GROUP SPA
From January 2010 to June 2018
Sales Assistant( part-time job) at Onward Luxury Group during wholesales campaigns in Milan, Paris, and eventually in Dusseldorf for women's wear Pre and Main collections. Rochas, Jil Sander Navy, Antonio Berardi and Mulberry were those represented by OLG Spa.
Additionals trainings
Langues for International Relations
Universita Cattolica del Sacro Cuore di Milano
0000 à Today
Graphic Design
Instituto Marangoni - The School of Fashion & Design
0000 à Today
Degree
Languages
Anglais - Professional working proficiency
Italien - Native or bilingual proficiency
Français - Professional working proficiency
Portugais - Native or bilingual proficiency
Espagnol - Elementary proficiency
Néerlandais - Elementary proficiency
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