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Katrina

Katrina Tremblay - CV

Professional experiences

Communications assistant

Elite Media Monaco , Monaco - Internship

From April 2024 to September 2024

● Assisted in developing and implementing communication campaigns across multiple platforms;
● Drafted press releases, newsletters, and other communication materials;
● Conducted research to support communication strategies and media outreach;
● Assisted in planning events and assuring the event runs smoothly.

Staffing assistant

GOVERNMENT OF CANADA , Ottawa - Temporary contract

From February 2023 to August 2023

● Coordinated with higher management to provide assistance on major, minor and small projects ;
● Creating letters of offers for new and currently employees of CRA;
● Providing an environment for desirable teamwork in order to assist
to all manager needs and concerts;
● Communicating with other teams such compensation and security to ensure client satisfaction;
● Gently addressed customer complaints or concerns escalating them to management when necessary;
● Proficient capabilities in Microsoft Excel, Outlook, Word and PowerPoint;

Human resource assistant

GOVERNMENT OF CANADA , Ottawa - Temporary contract

From March 2021 to January 2023

● Coordinated with higher management to provide assistance on major, minor and small projects and SOPs;
● Providing an environment for desirable teamwork in order to assist all manager needs and concerts.
● Gently addressed customer complaints or concerns escalating them to management when necessary
● Proficient capabilities in Microsoft Excel, Outlook, Word and PowerPoint

Hostess

gabriel's pizza , Ottawa - Temporary contract

From September 2020 to March 2021

● Greeting guests and escorting them to their assigned tables and seating arrangements.
● Coordinate with waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service

Sales associate

Under Armour , Ottawa

From September 2019 to June 2020

● Maintained a clean and organized environment with an inventory of company-specific clothing and accessories;
● Improve customer shopping experiences by utilizing the product knowledge on hand in order to provide personalized shopping experiences that lead to increased sales margins. Anticipated to their needs and provided help, while upholding company standards;
● Happily guided customers through the process of finding their ideal styles;
● Handling POS system transactions, including credit, debit, cash, exchanges, returns, and refund to ensure proper and accurate cash flow;

Sales associate

Bath & body works , Ottawa

From September 2019 to June 2020

● Improve customer shopping experiences by utilizing the product knowledge on hand in order to provide personalized shopping experiences that lead to increased sale margins. Anticipated their needs and provided help, while upholding company standards;
● Utilize selling techniques to demonstrate the benefit of signing for newsletters and special offers to meet target sale goals and customer loyalty;
● Gained marketing and sales experience by providing explicit detail on promotions, company policies, adapting to clientele needs and effectively closing sales;
● Handling POS system transactions, including credit, debit, cash, exchanges, returns, and refund to ensure proper and accurate cash flow;

Receptionist

Sand de Lee (MX101) , Ottawa

From June 2018 to September 2018

● Handling POS system transactions, including credit, debit, sponsor cheques, cash, exchanges, returns, and refund to ensure proper and accurate cash flow;
● Assuring all members have signed in and registered to create a safe environment for all participating athletes.

Child care

Fairmont Manoir Richelieu , La malbaie

From March 2014 to September 2014

Helping with large scale events, hosting activities for children and private childcare upon request from hotel guest.

Additional training

B.A Psychology

University of Ottawa

2019 à 2023

Associations

The Door Youth Center

https://thedooryouthcentre.com/

Youth worker

Degree

International University of Monaco – Master of Science in International Management – 2025

Languages

Français - Native or bilingual proficiency

Anglais - Native or bilingual proficiency

Skills

data analytics (excel)
Project management (Scrum, agile)
microsoft office suite
Adobe
digital marketing (social media & SEO)
Graphic design (photoshop)
Bilingual in french and english
content creation
descalation techniques
Communication
teamwork and collaboration
Strong people skills and problem solving skills
Adaptability
Attention to Detail
work ethic
creativity
digital literacy
Canva designs
customer services
Customer service skills