Isabel Brassel

During my internship with Ricasoli Group, a luxury chauffeur and custom travel organization, I gained hands-on sales and client management experience in both English and Italian. My responsibilities included:

- Actively selling bespoke travel services, managing the full process from client inquiry to payment and service delivery
- Coordinating directly with clients and drivers to ensure seamless transfers and luxury-standard service
- Managing transactions using Salesforce, Axerve, and Worldline, ensuring secure and efficient payment processing
- Analyzing client and lead quality to identify the most valuable prospects and improve sales efficiency
- Organizing chauffeur transfers to and from airports in collaboration with PVJets to provide a smooth travel experience for private jet passengers
- Adapting to a partially remote setup, balancing responsiveness with flexibility in client communication

This experience strengthened my expertise in luxury client services, sales operations, and lead analysis, while enhancing my ability to thrive in fast-paced, international environments.

Facilitated daily operations and marketing strategies for a lifestyle influencer, acquiring practical expertise in personal service, brand management, and content strategy.

Responsibilities encompassed:
- Overseeing schedules and appointments to ensure effective time management and smooth coordination of personal and professional obligations.
- Managing social media accounts, encompassing content strategy, publication, and engagement analysis to facilitate brand expansion.
- Facilitating event planning and logistics, coordinating with vendors and partners to deliver exceptional experiences.
- Delivering tailored help and selective assistance, upholding confidentiality while facilitating seamless daily operations.

This position enhanced my abilities in organisation, communication, social media management, and multitasking, while providing exposure to brand development and the premium lifestyle industry.