Summary
Master’s student in Luxury Management at IUM, specializing in Event and Hospitality Management, passionate about the
yachting industry but also to the event and communications part with excellent interpersonal and language skills.
Experience in luxury customer service with strong problem-solving, request management, and concierge expertise.
Dynamic, proactive, and customer-oriented.
I am seeking a 4-6 month internship starting from July 1, 2025, to apply my passion and skills in the industry.
Professional experiences
Telephone operator at "service royale"
FAIRMONT MONTE CARLO , Monaco - Temporary contract
From June 2024 to October 2024
Telephone communication with the customer (both hotel and external customers) and triage of emails.
Customer service and problem solving.
Filling of Cardex customers.
Front office operator
NOVOTEL MONTE-CARLO , Monte-carlo - Temporary contract
From March 2024 to August 2024
Person in charge of welcoming customers from their arrival to their departure.
Triage of emails.
Customer service and problem solving.
Also in charge of concierge service.
Additional training
Bachelor - LEA - foreign languages with application to economics and communication
University Sophia Antipolis - languages with application to economics and communication
2020 à 2023
Degree
Languages
Italien - Native or bilingual proficiency
Français - Professional working proficiency
Anglais - Professional working proficiency
Russe - Elementary proficiency
Skills
Hobbies
- Travel and explore new cultures to broaden perspectives.
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